Refund policy

Return & Refund Policy

Last Updated: June 2026

At BuyWish.pk, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect item, we are committed to resolving the issue promptly.

1. Return Eligibility

Customers may request a return, replacement, or refund within 7 days of receiving their order.

Returns are accepted only in the following cases:

  • The item received is damaged.

  • The item received is defective.

  • The wrong item was delivered.

2. Mandatory Unboxing Video

To be eligible for a return, replacement, or refund, customers must provide a clear and complete unboxing video recorded while opening the parcel.

Claims submitted without an unboxing video may not be accepted.

3. Replacement Policy

If the product is confirmed to be damaged, defective, or incorrect, BuyWish.pk will provide a replacement at no additional cost.

4. Refund Policy

If a customer prefers a refund instead of a replacement, BuyWish.pk may issue a full refund after verifying the claim.

Approved refunds will be processed within 3–5 business days.

5. Non-Returnable Cases

Returns, replacements, or refunds will not be accepted in the following situations:

  • The request is made more than 7 days after delivery.

  • No unboxing video is provided.

  • The product has been damaged due to misuse, negligence, or improper handling after delivery.

  • The claim does not meet the return eligibility requirements stated above.

6. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

BuyWish.pk

Email: buywish77@gmail.com

Phone / WhatsApp: +92 344 1820508

Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM

We appreciate your trust in BuyWish.pk and are committed to providing a reliable shopping experience.